EnTelegent Solutions Inc. Accessibility Plan

Accessibility

EnTelegent Solutions, Inc. (EnTelegent) has developed this Accessibility Plan in accordance with the requirements of the Accessible Canada Act. It includes a process for receiving and processing feedback, including feedback on service delivery to persons with disabilities. EnTelegent is committed to providing accessible and inclusive services to customers. All customers, including those with disabilities, must have access to telecommunications services. EnTelegent is a reseller of voice and broadband services.

Accessibility Statement

EnTelegent is committed to treating all individuals with respect and dignity, allowing them to maintain their independence. As part of this commitment, EnTelegent has created this accessibility plan to identify and remove barriers experienced by persons with disabilities.

Consultations

EnTelegent consulted team members experienced in the field of accessibility and identifying disability barriers.

If you have accessibility needs, we offer a range of services to support you.

Information and Communication

EnTelegent’s website adheres to the Web Content Accessibility Guidelines to provide a seamless experience for individuals with disabilities or impairments. EnTelegent will provide alternative formats or communication upon request, such as large print or other formats.

Employment

EnTelegent is an equal opportunity employer that does not discriminate based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. EnTelegent is committed to complying with applicable federal, state, and local laws governing reasonable accommodations of individuals.

Customer Support

EnTelegent offers various channels for customer support, including telephone, email, and live chat. Customer service representatives can assist customers with disabilities.

Built Environment

Regarding EnTelegent’s office space, EnTelegent will review physical spaces to ensure that workspace options are accessible to individuals with disabilities.

Feedback

EnTelegent welcomes feedback from customers about accessibility experiences and suggestions. Contact us at 800-975-7192 or LetsTalkSolutions@entelegent.com.