Managed Network Services Monitoring

Monitor Anything With An IP Address

EnTelegent Solutions’ Managed Network Services Monitoring offers powerful, comprehensive capabilities that enable you to monitor and manage any network effectively. Our scalable, carrier-and vendor-agnostic platform supports over 250 manufacturers, systems, and device types, allowing maximum agility to match your evolving needs.

From basic circuit or device monitoring up to full-stack services and Artificial Intelligence enabled Operational procedures (AIOps) with advanced analytics capabilities, EnTelegent Solutions provides best-in-class performance. Our turn-key platform is engineered on a foundation of ServiceNow®, LogicMonitor (LM), and Sisense–utilizing digital workflows and cloud-based hosting to ensure an optimal user experience.

In addition to offloading the technological burden of NOCaaS support, our innovative MNS Monitoring solutions provide actionable insights into your technology environment through sophisticated incident management and business intelligence tools. Make the most out of your resources while maintaining a competitive edge by empowering yourself with this industry-leading solution from EnTelegent Solutions.

Ensure Uptime, Reliability, and Performance

Just one minute of downtime could cost your business up to $50,000 in lost revenue and productivity. EnTelegent Solutions’ Managed Network Services Monitoring is a proactive system designed to continuously monitor, detect, and report incidents while offering real-time visibility into the health and status of your network and cloud services.

Service Description

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Supported Manufacturers, Systems, and Device Types

We Monitor Anything List of Supported Brands

5 Monitoring Levels to Meet Client Needs

Basic Circuit Ping Monitoring (Level 1)

Use Case: For Clients with IT and NOC Support Teams to drive resolution upon outage reporting. Designed for Carriers and Circuits not under our management, including those we are not re-billing.
Service Includes: 24/7/365 Proactive Monitoring via ICMP Ping, Fault Detection, and Automatic Customer Notification via email.
Not Included: Triage or Remediation of any circuit or Customer IP Enabled Device.

Circuit Ping Monitoring with Remediation (Level 2)

Use Case: For clients needing proactive remediation of circuit issues with standard reporting metrics. Designed for EnTelegent circuits or circuits under EnTelegent Management, including re-billed circuits.
Service Includes: 24/7/365 Proactive Monitoring via ICMP Ping, Fault Detection, and Automatic Customer Notification via email. In addition, Clients receive Online Access to our Trouble Ticketing System (TTS) and Incident Resolutions.
Not included: Management of any Customer IP Enabled Device.

Circuit Only Monitoring with Remediation (Level 3)

Use Case: Clients looking for maximum insight into network incidents leveraging SNMP polling to obtain network and CPE performance metrics with proactive circuit remediation.
Service Includes: 24/7/365 Proactive Monitoring utilizing ICMP and SNMP polling with trouble ticket resolution of a WAN circuit. Management includes the circuit and carrier modem, if applicable, and NOC support for (1) circuit.
Not Included: Troubleshooting or RMA of customer and/or Carrier provided Router, Firewall, SD-Wan Device, etc.

Managed Wan (Level 4)

Use Case: For Clients who need a turnkey or fully co-managed SD-WAN environment or managed infrastructure for existing or newly purchased CPE featuring comprehensive support – RMAs, MACD, Configuration Changes, Circuit Resolution, and more across multiple Vendors.
Service Includes: 24/7/365 Proactive Monitoring with NOC Support, Fault Detection, Carrier and Customer Notification, Incident Resolution, Network Performance Alerting and Reporting, Device Change Management, Comprehensive Customer Portal, and Open API. One (1) Managed Device, up to three (3) Circuits per Device.

Managed Wan Plus (Level 5)

Use Case: For Clients who need a turnkey or fully co-managed SD-WAN environment or managed infrastructure with comprehensive support – RMAs, MACD, Configuration Changes, Circuit Resolution, Design, Deployment, and more across multiple Vendors with enhanced features and analytics.
Service Includes: 24/7/365 Proactive Monitoring with NOC Support, Fault Detection, Carrier and Customer Notification, Incident Resolution, Network Performance Alerting and Reporting, Device Change Management, Comprehensive Customer Portal, and Open API. One (1) Managed Meraki Device, up to three (3) Circuits per Device.

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US-Based Network Operations Center

EnTelegent Solutions’ Managed Network Services Monitoring provides constant, 24/7/365 oversight and management of your IT environment. Our team of onshore network operations center professionals has the experience and expertise necessary to troubleshoot and isolate any issues, keeping a close eye on your system at all times. We quickly identify potential problems before they become an issue while tracking performance metrics and service level agreements (SLA) so that you can be certain you’re getting a superior level of service. With EnTelegent’s MANAGED NETWORK SERVICES MONITORING in place, you can trust that your IT environment will always be running smoothly.

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