Managed Network Services (MNS) Monitoring is a strategic necessity that impacts an organization’s Corporate, Business Unit, and Operational/Functional levels. In this article, we’ll define and explain its importance and impacts, making the business case for investment in this mission-critical service.
What is MNS Monitoring?
Network Service Monitoring is an IT function that continuously watches over an organization’s network. It utilizes an AI-powered Software as a Service (SaaS) platform to detect and report incidents. Most importantly, it provides real-time insight into the state of network and cloud services. An internal IT Team can perform this function, provided an organization has sufficient skilled staff and resources. However, it can also be more successfully and cost-effectively outsourced as a managed service.
Why is MNS Monitoring Important?
Managed Network Services (MNS) monitoring proactively prevents network disruption, reducing costly downtime. According to a leading industry resource, the average cost of network downtime is more than $5,000 a minute. In fact, just one instance of 10 minutes of downtime can amount to over $50,000 in lost revenue. Regardless, this service also ensures a seamless user experience, safeguarding the brand reputation that’s taken years to build and improving the overall productivity.
How Does Managed Network Services (MNS) Monitoring Impact Business Strategy?
Managed Network Services Monitoring underpins business strategy at all levels, from overall scope and direction of the organization to competing successfully in specific markets to streamlining vital functional areas. The following is an overview of the impacts at each strategic level.
- Corporate Level Strategy
At the Corporate level, MNS Monitoring’s ability to reduce costly downtime directly influences the bottom line, protecting the organization’s financial performance – i.e., helping the organization meet owner/stockholder financial expectations and achieve business objectives.
- Business Level Strategy
From a Business Level, MNS Monitoring enables successful competition through improved uptime and reliability. By ensuring high uptime and reliability, MNS Monitoring enhances competitive positioning. Thus, it provides better service to external and internal customers through a seamless and productive user experience that supports sales.
- Operational/Functional Level Strategy
At the Operational/Functional level, MNS Monitoring (and IT workforce optimization) will ultimately save time, money, and resources that can be re-invested in the business or re-directed to focus on and expedite the execution of business objectives.
Conclusion
Managed Network Services (MNS) Monitoring is much more than an arbitrary budget item. It is a foundational component of the overarching business strategy. With it, you reduce the financial risks of unexpected downtime, position your organization to deliver business objectives, increase customer satisfaction, protect your brand, and empower your employees and your organization to be more productive.
If you’d like to learn more about your Managed Network Services (MNS) Monitoring options, visit our web page here or contact a member of our Sales Team to schedule a brief introductory call.
